How Jacquemus Stands Out from the Luxury Crowds on Avenue Montaigne
One of the constant challenges luxury brands face is balancing the creation of desirability with…
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04/08
Maximising Customer Loyalty on a Budget: Three Proven Strategies
"I don't have a big budget to reward my best clients." This is a common…
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12/05
Building a thriving career in the luxury industry.
𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗔 𝗧𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗖𝗮𝗿𝗲𝗲𝗿 𝗜𝗻 𝗧𝗵𝗲 𝗟𝘂𝘅𝘂𝗿𝘆 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 - How Are You Growing Your "Mountain…
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09/02
What is Customer Lifetime Value (CLV)?
If your business is not evaluating the Customer Lifetime Value (CLV), you are missing out…
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08/02
How to Diagnose Your Company’s Rentention Health Score.
If your company made 10M in 2022 and 12M in 2023, your business is delivering…
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07/02
How to Leap from One-Time Shoppers to Returning Customers
According to McKinsey’s analysis of fashion forecast, the luxury industry will post top-line growth of…
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06/02
Is Your Business Maximising the Top 20% & 1% Customer Impact?
💡 Luxury businesses with an effective customer retention strategy have a healthy portion of revenue…
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05/02
A Customer-Centric Way of Segmentation
Luxury brands often segment customers according to the interests of the business's agenda. Insights from…
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01/02
10 Tips to Thrive in 2024: Prioritize Human Interaction Over AI
Many Luxury Professionals and Consultancies such as McKinsey and the Business of Fashions have predicted…
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06/12
What Went Wrong with Farfetch from a Customer Loyalty Perspective.
As an ex-senior leader of Farfetch, it saddens me to see what has happened to…
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