Not long ago, I visited the Linda Farrow shop on Mount Street in Mayfair, not intending to make a purchase. But then I met Yorgos, the Flagship Boutique Manager, who redefined the meaning of exceptional service. Yorgos greeted me with attentiveness and warmth (he tried to speak in Mandarin with me). Instead of rushing to sell me something, he encouraged me to try on several pairs of sunglasses without any pressure or expectation. He asked thoughtful questions about my preferences, offered tailored styling suggestions and shared craftsmanship stories that inspired me. By the time I left, I had purchased a pair of sunglasses—not because I needed them, but I felt valued and taken care of.
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