How to Diagnose Your Company’s Rentention Health Score.
If your company made 10M in 2022 and 12M in 2023, your business is delivering…
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THE GC JOURNAL
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07/02
How to Leap from One-Time Shoppers to Returning Customers
According to McKinsey’s analysis of fashion forecast, the luxury industry will post top-line growth of…
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06/02
Is Your Business Maximising the Top 20% & 1% Customer Impact?
đź’ˇ Luxury businesses with an effective customer retention strategy have a healthy portion of revenue…
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05/02
A Customer-Centric Way of Segmentation
Luxury brands often segment customers according to the interests of the business's agenda. Insights from…
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01/02
10 Tips to Thrive in 2024: Prioritize Human Interaction Over AI
Many Luxury Professionals and Consultancies such as McKinsey and the Business of Fashions have predicted…
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06/12
What Went Wrong with Farfetch from a Customer Loyalty Perspective.
As an ex-senior leader of Farfetch, it saddens me to see what has happened to…
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04/12
My Thanksgiving Week Reflections.
Thanksgiving Day (last Thursday) was one of the biggest holiday moments for American friends, celebrating…
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03/07
Learn Storytelling From the Best Sommeliers.
This week I read several business articles emphasizing the importance of story-telling in luxury retail…
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20/02
What I Learnt from Dior, Gentle Monster, and Mood Seoul.
For the ones that are into fashion, lifestyle and K-pop culture, Seoul is on top…
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16/02
How the Peninsula Bangkok Hotel Wins My Heart and Wallet Share. (Episode 2)
When it comes to what defines a luxury hotel experience, some value a 24-hour fitness…
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