Newsletter - 2 - Gogo Cheng Consulting

Your weekly luxury industry thoughts, best-in-class clienteling tips and customer growth strategies.

Episodes

30.

Beyond the Facade: What Your Pop-Up Really Communicates

Explore how luxury pop-ups succeed when they move beyond aesthetics to craft emotionally resonant, narrative-driven client experiences that build lasting loyalty.

29.

When Business Is Tough, Think Old School…

Discover how human-centered practices—like personal connection, full presence, and honoring commitments – can elevate client relationships and business success today.

28.

What Sets the 1% Apart: Lessons from Luxury’s Q1 Shake-Up

Explore how shifting from business-centric to truly client-centric across KPIs, hiring, strategy, budgeting, and culture can drive lasting loyalty and sustainable growth for your.

27.

Client-Centric vs Business-Centric: Which Side is Your Luxury Brand Really on?

Explore how shifting from business-centric to truly client-centric can drive lasting loyalty and sustainable growth for your luxury brand.

26.

Is Your Chinese Hospitality… Hospitable?

Explore how Chinese hospitality—rich in tradition and generosity—can sometimes miss the mark in modern, cross-cultural contexts.

25.

The Science of Small Talk: Mastering What You Say

Explore to identify someone’s perception style—you can tailor your small talk to create instant rapport, turning casual conversations into meaningful connections.

24.

The Art of Small Talk: Mastering How You Connect

Explore the art of small talk with the SPCV Model—Sincerity, Presence, Curiosity, and Versatility—to turn brief exchanges into meaningful connections.

23.

What I Wish I knew Before Leaving Corporate for Entrepreneurship

Explore key considerations for transitioning from corporate to entrepreneurship: purpose, market fit, branding, and networking.

22.

The Eight Human Touchpoints That Define Boutique Excellence

Explore the eight key human interaction touchpoints that define an exceptional luxury in-store experience that drives commercial excellence.

21.

Client Development is a Necessity, not a Luxury

Discover why Client Development is essential—it drives growth, deepens insights, elevates brand positioning, embeds excellence, and builds brand advocates.

20.

Micro Moments That Make or Break Client Loyalty

Discover the impact of micro moments that make or break client loyalty and how luxury business can identify and act on these micro moments.

19.

Elevating Client Experience Without “Elevating” Budget

Share five ways to significantly enhance the client experience without affecting the bottom line.

18.

Why are Your Top Performers Leaving?

Discover why your top performers are leaving—and how to keep them—by addressing growth, recognition, and engagement.

17.

Are You Falling for Common Myths about Chinese New Year?

Share three common myths and how we can apporach them differently.

16.

The 3-min Conversion Blueprint: Turning Walk-Ins into Buyers

Discover three-step strategy for your Client-Facing team to connect with walk-in customers and add value—starting with the very first moment.

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