Newsletter 3 - Gogo Cheng Consulting

Your weekly luxury industry thoughts, best-in-class clienteling tips and customer growth strategies.

Episodes

45.

What the Louis Vuitton Ship in Shanghai Missed

Explore how Louis Vuitton’s Shanghai ship exhibition revealed the gap between spectacle and sincerity – where stunning design drew the crowds, but lack of storytelling and forced flattery left the experience emotionally empty.

44.

I Only Achieved Half of My Three-Year Business Targets…

Discover how three years of GC Consulting unfolded – not exactly as planned, but richer in global reach, industry impact, and human connection than any Excel ambition could capture.

43.

The Bar, The Hotel, The Mattress: Summer Stories with Luxury Lessons

Discover how, in a challenging luxury market, human connection is the true differentiator as brands invest in clienteling to win loyalty.

42.

Luxury Begins with Knowing Your Identity

Explore how a soulful week in Scotland with William Grant & Sons revealed that true luxury begins with knowing your identity, honoring your roots, and embracing the quiet power of patience, pride, and presence.

41.

Six Reasons Your Clienteling Investment Isn’t Delivering Results (Yet)

Discover six silent blockers that keep your clienteling efforts from delivering real results — and how to turn intention into impact.

40.

The Quiet Power of Anticipation in Luxury

Explore how true clienteling begins before the appointment—through thoughtful anticipation, genuine presence, and intuitive care that leaves a lasting emotional impact.

39.

I walked out of Gabriela Hearst Feeling Like a Millon Dollars

Explore how a fitting room, when infused with emotional connection, styling mastery, and sincere clienteling, can transform a spontaneous visit into a luxury purchase—and leave your client feeling like a million dollars.

38.

From Self-Doubt to TEDx: A Journey Through Relationship Building

Explore how a journey from self-doubt in a San Francisco ballroom to speaking on a TEDx stage reveals the transformative power of relationship building—in career, business, and life.

37.

Four People, Four Clienteling Lessons from New York

Discover how a five-day trip to New York became a living reminder that clienteling isn’t about transactions, but about nurturing human connections—past, present, and unexpected—that evolve, inspire, and ripple far beyond the moment.

36.

The Most Important Human Skill to Master

Explore how mastering clienteling—the intentional, human art of presence, adaptability, and emotional connection—can transform everyday interactions into lasting relationships across any industry.

35.

What I’d Change about My Corporate Life

Discover how balancing the Doing and the Being can transform a high-performing, fast-paced career from burnout to fulfillment – because no success is worth it if you’re absent from your own life.

34.

Is Your Retail Team Living Your Brand Story?

Discover how even the most exquisite spaces can fall flat when presence lacks intention – true luxury lives in every gesture, every greeting, and every emotionally attuned moment.

33.

Is Your Storytelling a Monologue?

Discover how to elevate your luxury storytelling from a monologue to a dialogue by co-creating emotionally resonant, brain-triggering narratives with your clients – making them not just listeners, but stars of the story.

32.

The Art of Questioning

Explore seven types of questions—asked with genuine presence—that unlock client stories, deepen human connections, and elevate luxury clienteling beyond transaction.

31.

I used to Think Luxury was Superficial

Discover how true luxury goes beyond price tags — “Luxury is only superficial if we allow it to be,” and at its core, it’s about presence, empathy, and making people feel truly seen.

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