What Makes Clienteling Essential for Everyone?
Like it or not, we are all involved in clienteling every day.
Clienteling is not just a concept reserved for specific industries or roles. In reality, it's a fundamental part of our daily interactions.
Let me decode some common myths about clienteling today ๐ :
โ Myth one: clienteling is only for the luxury industry or senior leaders in a business networking context.
๐น Reality: Clienteling is about building relationships. You are involved in clienteling as long as you interact with other human beingsโthis could be your colleague, your business partners, or even your family.
โ Myth two: Only extroverts are good at clienteling.
๐นReality: Clienteling is not about you but about getting a holistic understanding of the other person. It requires us to adapt our communication style to the other person.
โ Myth three: Clienteling is a complex skill that takes a significant amount of time to master.
๐นReality: The foundations of clienteling are actually very simple - I've distilled them into the ๐ฆ๐ฃ๐๐ฉ ๐ ๐ผ๐ฑ๐ฒ๐น, a straightforward framework that anyone can grasp:
๐ฆ๐ถ๐ป๐ฐ๐ฒ๐ฟ๐ถ๐๐: It refers to showing honesty, openness, and genuineness in your interactions with others.
๐ฃ๐ฟ๐ฒ๐๐ฒ๐ป๐ฐ๐ฒ: This involves tuning down your own voice by being fully engaged and attentive at the moment, actively listening to the other person.
๐๐๐ฟ๐ถ๐ผ๐๐ถ๐๐: It refers to the genuine desire to learn more about the other person, such as their interests, needs and preferences,
๐ฉ๐ฒ๐ฟ๐๐ฎ๐๐ถ๐น๐ถ๐๐: It involves adapting your communication style and approach to the person you are communicating with and the context you are in.