Our Mission is to Enable Businesses to Grow Customer Loyalty and Profitability
Everything We Do is Rooted in Four Core Principles
Where Luxury Meets Customer Loyalty
We share exclusive experience, case studies and knowhow from the top 1% luxury industry players, that could be applicable for wider businesses to cultivate customer loyalty.
Memorable Human Interaction is The Differentiator
We believe that the software is more important than the hardware. While the hardware - the store, products and events are guaranteed in the luxury industry, businesses should prioritise resources to elevate the software - the client facing team’s ability to create memorable customer experiences.
Internal Loyalty
External Rewards
Our consultancy applies a holistic approach to customer loyalty. We partner with you to cultivate a loyal and engaged team that translates into enhanced customer satisfaction and business profitability.
The Art and Science
of Clienteling
Join us to dive into the intersection of the Art and Science in clienteling, drawing from decades of luxury industry experience and and scientific methodologies from the world’s most renowned Coaching and Communication organisation.
Meet the Team
Gogo Cheng
Founder and Managing Director
I believe that curating memorable human interaction is the timeless recipe for achieving ultimate customer loyalty.
Over the last two decades, I’ve dedicated my career to pioneering customer retention models and nurturing customer loyalty for some of the world’s most successful luxury brands, resulting in sustainable multimillion-dollar annual turnovers. While these companies offer diverse products and embrace varying cultures and business strategies, they all share a long term vision in cultivating customer loyalty and uncompromising investment in clienteling capabilities of the team.
Clienteling starts with a “customer centricity” mindset and a mission to build lifelong relationships with every customer that touches your business. The good news is that customer loyalty is not a privilege reserved just for the luxury few. While your products, stores, and events set the “stage” for your business, human interactions are at the heart of the “play”.
Let’s partner together to craft your “play” - the “key” to the doorway of your customer’s hearts.
Summer Wong
Luxury Consultant and Head of Client Experience
I have established my luxury expertise across e-commerce personal shopping, client development, HWNI-oriented event organisation in the last five years. From excelling in VIC event curation to succeeding in cultivating loyalty with top 1% across APAC, I firmly believe that building genuine connections with customers is the fundamental factor to capture customers’ heart and wallet share.
I am grateful for the opportunity to have worked with Gogo Cheng, a true visionary and an inspiration to many! I played a crucial role in supporting Gogo to pioneer a multi-million-dollar Private Client focused business five years ago. I’m absolutely thrilled that I have rejoined her as a Luxury Consultant & Head of Client Experience at Gogo Cheng Consulting!! I’m genuinely excited about this new chapter and the endless possibilities it holds. Together with Gogo Cheng Consulting Limited, I’m confident that we will continue to redefine excellence in luxury consulting and customer loyalty!
Reach me out for a coffee catch up if you are in Shanghai/Hong Kong. Let’s connect, collaborate and create remarkable experiences together!