The Long Game - Relationship-Driven Success in Luxury, with Emma Sherrard Matthew

As a leader in the luxury industry, are you playing the relationship long game? Consider these three questions:

💡 Do you lead by example when it comes to personalizing relationships with both internal and external customers?

💡 If you ask your team to do something, would you be willing to do it yourself?

💡 Are you thoughtful and empathetic in every interaction—whether on WhatsApp, email, or in person?

✨ 𝗘𝗺𝗺𝗮 𝗰𝗲𝗿𝘁𝗮𝗶𝗻𝗹𝘆 𝗲𝗺𝗯𝗼𝗱𝗶𝗲𝘀 𝗮𝗹𝗹 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗯𝗼𝘃𝗲—𝗮𝗻𝗱 𝗺𝗼𝗿𝗲!

As our chosen year-end guest for the 𝗜𝗻 𝗣𝘂𝗿𝘀𝘂𝗶𝘁 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 series, Emma shares invaluable insights that redefine relationship-driven leadership in the luxury space.

Emma is a true specialist in travel and luxury consumer behaviour, with deep expertise in brand strategies. As the former Global CEO and Executive Chairman of Quintessentially, she led with impact for over a decade. In 2015, she and her husband, Steve, launched STEM Innovations to invest in businesses that drive meaningful, positive change in our lives.

🎥 Watch the full episode HERE.

In your professional journey, who stands out as a leader exemplifying exceptional relationship-building skills? Share their name and the qualities that make them remarkable 💐