What sets a Top Performer Apart from other Client Advisors?

Through my consultancy work, I’ve helped multiple luxury retailers improve conversion rates by focusing on one essential skill that sets the best performers apart:

𝗧𝗵𝗲 𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗴𝗮𝘂𝗴𝗲 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁 𝗮𝗻𝗱 𝗮𝗱𝗱 𝘃𝗮𝗹𝘂𝗲 — 𝗶𝗻𝘀𝘁𝗲𝗮𝗱 𝗼𝗳 𝗽𝘂𝘀𝗵𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝘀𝗮𝗹𝗲.

Here is how:

🔍 Read subtle customer cues and respond with intention:

✔ Where do their eyes linger?
✔ What do they touch?
✔ Where does their body language pause?

Then, instead of launching into a sales pitch, provide valuable engagements:

💎 Share a craftsmanship story that brings the item to life.
🛍️ Highlight exclusivity—whether it’s a rare design, limited availability, or a unique element.
👗 Offer a thoughtful styling tip based on what the client is admiring.

✨ It’s about inspiring, not selling. ✨

When clients feel seen and engaged, there is a much higher chance of conversion.