Newsletter 4 - Gogo Cheng Consulting

Your weekly luxury industry thoughts, best-in-class clienteling tips and customer growth strategies.

Episodes

62.

The Most Overlooked Step in Luxury Clienteling

Explore why luxury clienteling breaks down not at cultivation, but at the missed step of intentional client discovery where real connection must come before growth.

61.

What Luxury Brands Get Wrong About Chinese New Year

Discover the three myths holding back your Chinese New Year clienteling and what your best clients actually want.

60.

Don’t Stop Pursuing Your Passion

Discover how lasting fulfillment comes from aligning what you love, what you’re good at, and the impact you want to create.

59.

Are You Falling into These Traps?

Explore how luxury brands fall into clienteling traps by prioritising polished initiatives over unsexy fundamentals, mistaking surface upgrades for loyalty, and strategy decks for frontline reality.

58.

6 Clienteling Tips to Transform Your 2026

Explore how six practical clienteling behaviours can quietly transform everyday interactions into trust, influence, and momentum throughout 2026.

57.

Play “Unfairly” to Win

Discover why the brands and individuals who thrive in challenging years are those who clearly identify, stack, and scale their unfair advantage.

56.

Amplifying Hong Kong’s Spirit

Explore the story of six HKTV leaders who transformed from stage-frightened to fearless, embodying the resilience, reinvention, and determination that define Hong Kong today.

55.

Why Laopu Gold Is Outperforming Big Brands This Year

Discover why Laopu Gold is winning this year: a brand that turns queues into hospitality, conversations into connection, and frontline mastery into a clienteling experience big brands can’t replicate.

54.

The Happiest Place on Earth (And It’s Not Disneyland)

Discover how The Peninsula Bangkok proves that true luxury isn’t hardware, but the irreplaceable human connection that keeps guests returning again and again.

53.

Five Days, Four Encounters, One Clienteling Lesson

Explore how four simple encounters on a mother–daughter trip show that true clienteling isn’t about hardware, but the human software of presence, curiosity, and small gestures that make people feel genuinely cared for.

52.

Why Most Trainings Fail to Make an Impact

Explore why most trainings fail to make an impact – from lacking a relatable “why” to poor design and no follow-through — and how luxury learning, when done right, inspires action, not just attendance.

51.

Decode the Art & Science Behind an Unforgettable Presentation

Discover how mastering the first 60 seconds, triggering emotional chemistry, and styling your communication like a wardrobe can turn any presentation into an unforgettable experience.

50.

From Meeting Room to Stage: Mastering the Leadership Presentation

Explore how mastering public speaking from meetings to stages – can elevate your leadership by focusing on audience impact, starting with your why, and showing up with confident clarity.

49.

How to Bring Moncler’s Robert De Niro’s Impact to Your Business

Explore turning Moncler’s De Niro-style warmth into ROI by training teams in GC’s SPCV model, flexible communication, and deliberate relationship cultivation.

48.

From PR to ROI: The Untold Strategy Behind Fashion Week

Discover how to turn Fashion Week into ROI: invite VICs, tier packages, pair dual hosts, and extend lifestyle experiences to drive loyalty and next-season sales.

47.

Steven Bartlett’s Lessons on Growth and Leadership

Explore how Steven Bartlett’s journey from corporate to entrepreneurship reveals timeless lessons in breaking self-imposed limits, strengthening resilience, moving fast with courage, and leading with purpose by making others the heroes of their own story.

46.

The Art & Science of Pop-Up Success in Shanghai

Explore how blending Art (purpose, story, immersion) and Science (people, clienteling, follow-up) turns Shanghai pop-ups into lasting brand experiences.

Your weekly luxury industry thoughts, best-in-class clienteling tips and customer growth strategies.

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