๐๐ผ๐ ๐ง๐ต๐ฒ ๐ฃ๐ฒ๐ป๐ถ๐ป๐๐๐น๐ฎ ๐๐ฎ๐ป๐ด๐ธ๐ผ๐ธ ๐๐ผ๐๐ฒ๐น ๐ช๐ถ๐ป๐ ๐ ๐ ๐๐ฒ๐ฎ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐ช๐ฎ๐น๐น๐ฒ๐ ๐ฆ๐ต๐ฎ๐ฟ๐ฒ (๐๐ฝ๐ถ๐๐ผ๐ฑ๐ฒ ๐ญ)
Like many frequent travellers, I am very selective of my โhome away from homeโ. With a growing number of hotel options, it can be a difficult decision. However, when it comes to Bangkok, The Peninsula Hotel is my โGo-toโ without hesitation. There are many reasons to fall in love with this tranquil oasis – the panoramic river-view swimming pool, the ultra-fresh and delicious buffet selection, and the nostalgic Peninsula boat commute on the River of Kings just to name a few. What has really brought us back four times over the last twelve months though, ๐ข๐ฌ ๐ญ๐ก๐ ๐๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ๐ฅ๐ฒ ๐ฐ๐๐ซ๐ฆ, ๐ ๐๐ง๐ฎ๐ข๐ง๐ ๐๐ง๐ ๐๐ญ๐ญ๐๐ง๐ญ๐ข๐ฏ๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐ฐ๐ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐, ๐ฐ๐ข๐ญ๐ก ๐๐ฏ๐๐ซ๐ฒ๐จ๐ง๐ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐ฅ๐ข๐๐ ๐ ๐ฎ๐๐ซ๐ ๐๐ญ ๐ญ๐ก๐ ๐ฉ๐จ๐จ๐ฅ, ๐ญ๐จ ๐ญ๐ก๐ ๐๐๐ง๐๐ซ๐๐ฅ ๐๐๐ง๐๐ ๐๐ซ. I had the opportunity to chat with Joseph Sampermans General Manager of the hotel to learn more about the Peninsulaโs recipe behind curating memorable client experiences. Here are my five key takeaways:
– ๐๐ผ๐น๐ฑ ๐ฎ ๐น๐ผ๐ป๐ด ๐๐ฒ๐ฟ๐บ ๐๐ถ๐๐ถ๐ผ๐ป: Peninsula has been a family-owned hotel group for over 150 years. They are amongst the few hotel businesses that also own the properties – it symbolizes the long-term commitment to every project they invest in. Joseph talked about how important it is for Peninsula to ๐ธ๐ฒ๐ฒ๐ฝ ๐๐ต๐ฒ ๐๐ถ๐๐ถ๐ผ๐ป ๐ผ๐ป ๐๐ผ๐ฝ ๐ผ๐ณ ๐บ๐ถ๐ป๐ฑ ๐ถ๐ป ๐๐ฝ๐ถ๐๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ฝ๐ ๐ฎ๐ป๐ฑ ๐ฑ๐ผ๐๐ป๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฒ๐ฐ๐ผ๐ป๐ผ๐บ๐. Constantly focusing on doing whatโs right for the employees and customers is a key value that sets Peninsula apart. Over the pandemic period when the tourist business suffered significantly, I heard from multiple hotel staff about how grateful they were for the generosity of the hotel in supporting them in making a living.
– ๐ง๐ฎ๐ธ๐ฒ ๐ด๐ผ๐ผ๐ฑ ๐ฐ๐ฎ๐ฟ๐ฒ ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ๐: One of the core Peninsula values is ๐๐ฎ๐ธ๐ถ๐ป๐ด ๐ฐ๐ฎ๐ฟ๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ๐ ๐ณ๐ถ๐ฟ๐๐ ๐๐ผ ๐๐ต๐ฎ๐ ๐๐ต๐ฒ๐ ๐ฐ๐ฎ๐ป ๐๐ฎ๐ธ๐ฒ ๐ฐ๐ฎ๐ฟ๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐. In the Peninsula hotel, they offer compelling staff remuneration, thoughtful facilities and wellness programmes. On a regular basis, there are fun staff tournaments to encourage cross-department bonding. Because of this, over half of the employees have been in service for five years and above, and a quarter of them have over ten years of experience. The long-service staff play a crucial role in passing the skill set, culture and values to any newcomers.
