In this inaugural webinar of the GC Community series, "In Pursuit of Customer Loyalty: The Art of Clienteling," we are excited to introduce Séverine, a distinguished expert in luxury branding and client development. With a remarkable career at prestigious companies such as LVMH and a passion for cultivating customer loyalty, Séverine brings a wealth of knowledge and experience to our discussion.

Joining Gogo Cheng, Séverine explores the essence of clienteling, a practice that goes beyond mere transactions to build profound, lasting relationships with clients. They will debunk common myths in the luxury industry, particularly during challenging times, and share strategies to enhance customer engagement and retention. From pioneering personalised client experiences to leveraging innovative digital tools, Séverine and Gogo will guide you through the art of maintaining and growing a loyal customer base.

This insightful conversation will provide practical advice and fresh perspectives on fostering customer loyalty, emphasising the importance of genuine connections and cultural engagement. Whether you are looking to strengthen your existing client relationships or seeking new ways to connect with your audience, this webinar offers valuable strategies and inspiration. Join us for a deep dive into the art of clienteling and learn how to make your brand stand out in a competitive and ever-evolving market.