In Pursuit of Customer Loyalty Interview Series

Join Séverine and Gogo Cheng in the inaugural GC Community webinar on "In Pursuit of Customer Loyalty: The Art of Clienteling." Debunking myths and sharing strategies from luxury branding, learn to pioneer personalised experiences and utilise digital tools for lasting engagement and retention. Don't miss out on practical advice and fresh perspectives!

Join Gogo Cheng and Andrew, co-founder of the Mind Business Alliance, in an enlightening conversation on cultivating employee loyalty. With expertise in coaching senior executives and delivering impactful workshops globally, Andrew emphasizes the significance of genuine connections and mindful leadership in humanizing workplaces. Discover valuable insights and strategies for building a loyal and engaged workforce that drives organizational success.

Gogo uncovers the journey of Michael Dufourneaud, from comedian to PCM expert, emphasizing the pivotal role of self-awareness in communication. They delve into PCM's approach to understanding human behavior, offering invaluable insights on cultivating long-term relationships.

In an engaging conversation, Gogo Cheng introduces Teodora Filipovic, Chief of Staff at Proximity Insight, lauding her extensive luxury retail experience. Teodora shares her journey from retail studies to pioneering Burberry's private client global business, emphasizing the importance of humanization in technology for fostering customer loyalty.

In this insightful conversation, Gogo Cheng hosts Bouna Choe, a seasoned fashion industry veteran, as they explore the journey from clothing store owner to Fashion Tech Senior Global Executive. Bouna highlights the essence of customer loyalty, stressing personalized interactions and the values of honesty and authenticity in client relationships.