In Pursuit of Customer Loyalty Interview Series

Join Gogo as she interviews luminaries from diverse industries to unlock the secrets of customer loyalty. Each session offering invaluable insights and strategies to elevate your customer relations game to new heights.

Audio >

Episode 1/Webinar: Master The Art of Clienteling, with Séverine and Gogo

Listen to Séverine and Gogo Cheng in the inaugural GC Community podcast on "In Pursuit of Customer Loyalty: The Art of Clienteling." Debunking myths and sharing strategies from luxury branding, learn to pioneer personalised experiences and utilise digital tools for lasting engagement and retention. Don't miss out on practical advice and fresh perspectives!

Episode 5: The Long Game : Relationship-Driven Success in Luxury, with Emma Sherrard Matthew

Join Emma Sherrard Matthew, a visionary leader renowned for transforming luxury lifestyle management with her dynamic perspective and Gogo Cheng in an enlightening discussion on "The Long Game : Relationship-Driven Success in Luxury."
Episode 1/Webinar: Master The Art of Clienteling, with Séverine and Gogo

Join Séverine and Gogo Cheng in the inaugural GC Community webinar on "In Pursuit of Customer Loyalty: The Art of Clienteling." Debunking myths and sharing strategies from luxury branding, learn to pioneer personalised experiences and utilise digital tools for lasting engagement and retention. Don't miss out on practical advice and fresh perspectives!
Episode 4: Humanise the Workplace Everywhere, with Andrew Sheridan

Join Gogo Cheng and Andrew, co-founder of the Mind Business Alliance, in an enlightening conversation on cultivating employee loyalty. With expertise in coaching senior executives and delivering impactful workshops globally, Andrew emphasizes the significance of genuine connections and mindful leadership in humanizing workplaces. Discover valuable insights and strategies for building a loyal and engaged workforce that drives organizational success.
Episode 3: The Human Interaction Decoder, with Mickael Dufourneaud

Gogo uncovers the journey of Michael Dufourneaud, from comedian to PCM expert, emphasizing the pivotal role of self-awareness in communication. They delve into PCM's approach to understanding human behavior, offering invaluable insights on cultivating long-term relationships.
Episode 2: The Data Behind Customer Loyalty, with Teodora Filipovic

In an engaging conversation, Gogo Cheng introduces Teodora Filipovic, Chief of Staff at Proximity Insight, lauding her extensive luxury retail experience. Teodora shares her journey from retail studies to pioneering Burberry's private client global business, emphasizing the importance of humanization in technology for fostering customer loyalty.
Episode 1: Invest in the Client and They Invest in You, with Bouna Choe

In this insightful conversation, Gogo Cheng hosts Bouna Choe, a seasoned fashion industry veteran, as they explore the journey from clothing store owner to Fashion Tech Senior Global Executive. Bouna highlights the essence of customer loyalty, stressing personalized interactions and the values of honesty and authenticity in client relationships.