Formerly a senior leader at Farfetch, I reflect on the tumultuous journey of the fashion giant. Challenges loom: short-term focus, multitasking dilemmas, internal loyalty erosion, limited client engagement, and elusive unique value propositions.

Reflecting on the challenges faced by friends during Thanksgiving week prompts a critical examination of humanity in business leadership. What if empathy drove layoff decisions and event preparations? Explore transformative possibilities.

Exploring luxury retail and hospitality, I delved into the art of storytelling during a trip to Saint-Emilion. Expert sommeliers there personalize experiences, engage senses, and infuse humour, creating unforgettable moments.

Explore Seoul's vibrant lifestyle, from Dior's pop-up cafes to Gentle Monster's art-inspired stores. Discover customer-centric strategies and cultivate memorable experiences for lasting connections.

Part 2: Embark on holiday events in retail and hospitality. Whether eager or anxious, these seven insights ensure purposeful connections and impactful impressions.