The standard package includes:

• A 60-minute face-to-face or virtual meeting to delve into your business service standards and prioritise your customer journey review.

• A comprehensive 60-minute in-store (or relevant venue) customer journey audit. (Standard package covers one location.)

• A post-audit report detailing customer journey best practices, identified pain points, and service standard recommendations.

   
Building on your initial consultation, explore these follow-on options:

• Expand your insights with a multiple stores/locations customer journey audit

• Elevate your customer experience with a bespoke customer journey design

• Enhance your appointment/event with a tailored journey audit

• Invest in your team's expertise with a customer journey-related training curriculum design