The Science of Clienteling

Founded on the principles of the Process Communication Model, our meticulously crafted curriculum decodes human interactions and develops communication experts.

Our workshop equips audiences with a comprehensive communication toolkit, enabling a precise understanding of customers' perceptions, interaction style preferences, and motivations.

Mastering The Science of Clienteling empowers your Client-Facing team to elevate conversion rates instantly and foster enduring customer loyalty.

The core modules of The Science of Clienteling encompass:

  • Decoding Effective Communication

  • The Language of Perceptions

  • Developing Your Communication Muscles

  • The Science of Hosting

  • The Science of Storytelling

  • Understanding Motivations and Resolving Conflicts

Our workshops can be tailored to half-day, full-day, or multiple-day to suit your business needs.

PCM profiles are charged at a rate of USD $280 per person.

Why Process Communication Model (PCM)?


Originating in the 1970s, the Process Communication Model (PCM) was pioneered by American Psychologist Taibi Kahler, Ph.D., boasting robust scientific validation and demonstrated efficacy.

Dr. Kahler's groundbreaking research secured funding from NASA for astronaut crew recruitment, highlighting the model's real-world applications.

With over 1.5 million individuals worldwide having completed their Process Communication Model Profile, its reach and impact are undeniable.

Widely embraced and endorsed by top international organizations, PCM stands out as the premier communication tool for fostering effective interactions and relationships