Holistic Customer Loyalty Strategy

We enable your business to increase customer loyalty and profitability by unlocking the potential of both your External and Internal Customers.

Our holistic consultation seamlessly integrates your company value, business strategies and commercial performance with customer experience and feedback.

Areas of Customer Loyalty Strategy Review and Development including but not limited to:

  • Customer Loyalty Strategy and Business Growth 

  • Customer Data Capture and Profiling Strategy

  • Existing vs New Customer Performance 

  • Customer Status, Tiering, Cluster, Segmentation Performance 

  • Customer Retention Playbook: e.g. appointments, events,  giftings,  surprise-and-delight

  • One-on-one or Focus Group Customer Interviews

  • Clienteling role recruitment

  • APAC market expansion

Next Steps: 

  • Step One: Schedule a 60-minute face-to-face meeting or call to align customer loyalty strategy priorities.

  • Step Two: Dive into existing business and customer-related insights for comprehensive analysis (charges based on actual consultation hours).

  • Step Three: Conduct in-person or virtual meetings with related stakeholders, e.g. the Founder, Senior Leaders and the Client-Facing team.

  • Step Four: Interpret findings, consolidate business insights, and offer tailored Customer Loyalty growth recommendations (charges based on actual consultation hours).