The Art of Clienteling

The Art of Luxury Clienteling celebrates individuality, uncompromising luxury standards, and the finesse of becoming an effortless clienteling expert. It was crafted by our founder, Gogo Cheng, who has two decades of experience and know-how from top luxury houses, building enduring relationships with the elite 1% of clientele.

Mastering The Art of Luxury Clienteling empowers your team to cultivate resonant, personalised relationships with discerning luxury customers.

The core modules of The Art of Clienteling include:

  • Decoding Customer Loyalty

  • The Foundation of Clienteling

  • The Art of Holistic Luxury Personal Branding

  • The Art of Conversation and Powerful Questions

  • The Relationship Intimacy Circles

  • Mastering the Customer Journey

  • The Art of Hosting

      

Depending on the business requirements, workshops can be tailored to half-day, full-day or multiple-day workshops.