Articles
What Went Wrong with Farfetch from a Customer Loyalty Perspective.
Formerly a senior leader at Farfetch, I reflect on the tumultuous journey of the fashion giant. Challenges loom: short-term focus, multitasking dilemmas, internal loyalty erosion, limited client engagement, and elusive unique value propositions.
My Thanksgiving Week Reflections.
Reflecting on the challenges faced by friends during Thanksgiving week prompts a critical examination of humanity in business leadership. What if empathy drove layoff decisions and event preparations? Explore transformative possibilities.
Learn Storytelling From the Best Sommeliers.
Exploring luxury retail and hospitality, I delved into the art of storytelling during a trip to Saint-Emilion. Expert sommeliers there personalize experiences, engage senses, and infuse humour, creating unforgettable moments.
What I Learnt from Dior, Gentle Monster, and Mood Seoul.
Explore Seoul's vibrant lifestyle, from Dior's pop-up cafes to Gentle Monster's art-inspired stores. Discover customer-centric strategies and cultivate memorable experiences for lasting connections.