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Gogo's journey through DFS, Burberry, Louis Vuitton, and Farfetch have fed her passion for the luxury consumer experience.

Michael Schriver, President North Asia, LVMH Group

Gogo combines deep customer expertise with a pragmatic understanding of business goals. She translated the art of relationship-building into clear, actionable strategies that inspired our team and drove real results.

Audrey O’Connor, Divisional Vice President, Customer Experience, Holt Renfrew

Working with Gogo Cheng is like taking a masterclass in luxury retail clientelling, consumer value and retention management, and retail sales with Gogo’s signature smile, style and big dose of positivity. Gogo has a can-do spirit and embraces problem-solving. Gogo also thrives at connecting with retail store leadership and getting to the root of pain points and offering solutions. I would highly recommend Gogo if you want an objective evaluation of the commercial and learning / development opportunities suitable for your luxury retail business.

Vanessa Herrera, Client Engagement Director Asia Pacific, Zegna

Gogo blends strategic clarity with deep empathy. She helped reframe our business model and reminded us that true luxury lies in human connection. She turns clienteling into an art form.

Pik San Lau, Global Distillers Library Manager, William Grant & Sons

Gogo has a deep understanding of the luxury customer and how to build experiences for them and deepen relationships over time.

Andrew Robb, Former Chief Operating Officer, Farfetch

Gogo made a significant contribution to LV clienteling culture formation and strongly contributed to business growth year on year.

Touhfa Rahali-Tellier, Directrice Générale France & Monaco, Dior

Gogo’s workshop was excellent and engaged us to think smarter about our customer experience throughout the company and all services we provide. I look forward to many more sessions with Gogo. Long live sincere human interaction, both in personal life and business.

Ewa Stachurska, Vice President Marketing, Strategic Partnerships, Business Development, Simpson Marine Limited

Gogo displays an expertise in driving performance, ideating omnichannel client engagement opportunities and has an in-depth understanding of the luxury markets in APAC and beyond… She delivered over 30% of revenue through the top 1% of clientele.

Jamie Freed, Chief Customer Experience Officer, VIEVE

Her vast knowledge of the Asia markets and understanding of the clients helped pioneer the first luxury loyalty programme in the region.

Christina Abbott, Consultant and former Director of Private Clients, Burberry

Gogo is an amazing human being. Adaptable, sharp, elegant, benevolent, so smart and helpful. I don’t have enough adjectives. I can only advise you to have at least once the privilege to work with her.

Mickaël Dufournaud, Chief Master Trainer, Kahler Communications, Inc.

Gogo transformed my mindset and brand with her ultra-luxury, intentional clienteling. My clients now feel truly seen, and my business has reached a level of success I didn’t know was possible.

Steven Nickel, Founder, TailorFit

Gogo effortlessly represents what we call Mindful Leadership: she naturally blends kindness and courage with passion and wisdom, and is always looking for ways to grow her team and delight her clients.

Andrew Sheridan, Managing Partner, Mindful Business Alliance

Thank you Gogo for always being so inspiring. Your industry insight, commitment to helping transform customer experience and loyalty for all business sectors, and most importantly, kindness as a person will continue to make your consultancy work world class.

Zhen Qin, Former Head of Customer Experience, PURE Group

Gogo embraces everything that speaks to Clienteling and luxury, and it speaks volumes about her expertise, integrity and values. Onwards and upwards and looking forward to continuing our partnership.

Cathy McCabe, Chief Executive Officer & Co-Founder, Proximity

Gogo built a world-class team across the Asia region to manage top tier clients; creating loyalty programmes and establishing a customer retention management model that consistently delivered double digit growth.

Karin Ong, Former Chief Operating Officer, Burberry Asia Pacific

I've had the privilege of collaborating with Gogo since her time at Burberry. She has always been kind, professional, and empathetic. Her luxury and client service experience has earned her global respect. Since starting her consultancy, she has curated refined client experiences and implemented comprehensive loyalty programs.

Christophe Younes, Co-Founder, Paul Lafayet