Welcome to Gogo Cheng Consulting

Your Doorway to Luxury Customer Loyalty

We thrive in making memorable human interactions the most powerful luxury differentiator for businesses.

If your business is ready to become the top 1% in your field, we are here for you.

Our Customer Loyalty Milestones

Let’s Work Together

  • Gogo's journey through DFS, Burberry, Louis Vuitton, and Farfetch have fed her passion for the luxury consumer experience.

    Michael Schriver
    President North Asia, LVMH Group

  • Gogo has a deep understanding of the luxury customer and how to build experiences for them and deepen relationships over time.

    Andrew Robb
    Former Chief Operating Officer, Farfetch

  • Gogo built a world-class team across the Asia region to manage top tier clients; creating loyalty programmes and establishing a customer retention management model that consistently delivered double digit growth.

    Karin Ong
    Former Chief Operating Officer, Burberry Asia Pacific

  • Gogo made a significant contribution to LV clientele culture formation and strongly contributed to business growth year on year.

    Touhfa Rahali-Tellier
    Directrice Générale France & Monaco, Dior

  • Her vast knowledge of the Asia markets and understanding of the clients helped pioneer the first luxury loyalty programme in the region.

    Christina Abbott
    Consultant and former Director of Private Clients, Burberry

  • Gogo is an amazing human being. Adaptable, sharp, elegant, benevolent, so smart and helpful. I don’t have enough adjectives, I can only advise you to have at least once the privilege to work with her.

    Mickael Dufourneaud
    Chief Master Trainer, Kahler Communications, Inc.

  • I've had the privilege of collaborating with Gogo since her time at Burberry. She has always been kind, professional, and empathetic. Her luxury and client service experience has earned her global respect. Since starting her consultancy, she has curated refined client experiences and implemented comprehensive loyalty programs.

    Christophe Younes
    Co-Founder , Paul Lafayet

  • Amazing professional and a wonderful individual. It's not every day that you cross paths with someone who's as smart as they're relatable and warm. Gogo not only is a true expert in her field but she has that quality that makes her a true fit wherever she goes. I trust her 100% to get any work done with elegance and poise.

    Stephanie Baron, ABD
    Chief Projects Officer, Kahler Communications, Inc.

  • Gogo's workshop was excellent, and engaged us to think smarter on our customer experience throughout the company and all services we provide. I look forward to many more sessions with Gogo. Long live sincere human interaction, both in personal life and business.

    Ewa Stachurska
    Vice President Marketing, Strategic Partnerships, Business Development, Simpson Marine Limited

  • Gogo displays an expertise in driving performance, ideating omnichannel client engagement opportunities and has an in-depth understanding of the luxury markets in APAC and beyond...She delivered over 30% of revenue through the top 1% of clientele.

    Jamie Freed
    Chief Customer Experience Officer, VIEVE

  • Gogo is the most experienced consultant in pioneering and creating enduring client relationships in luxury in Asia.

    Jeremy Cassell
    Managing Director, Jeremy Cassell Coaching

  • Gogo effortlessly represents what we call Mindful Leadership: she naturally blends kindness and courage with passion and wisdom, and is always looking for ways to grow her team and delight her clients.

    Andrew Sheridan
    Managing Partner, Mindful Business Alliance

  • My time working with Gogo was both a joy and an inspiration. Her business and strategic acumen partnered with her conscious commitment to developing her team delivered impactful results.

    Jo Smallwood
    Head of Learning & Development, Soldo

  • A true leader and mentor who I fondly appreciate and am grateful for, without her I would not be where I am in my career today.

    Winnie Tam
    Founder, Royal Catering HK

  • Gogo’s impact and influence on Louis Vuitton and FarFetch’s Private Clients’ culture is undeniable, and even in her absence, it will be felt for many years to come.

    Gisele Tung
    General Manager, Lifestyle Services, Asia Pacific, Quintessentially HK

  • Thank you Gogo for always being so inspiring. Your industry insight, commitment to helping transform customer experience and loyalty for all business sectors, and most importantly, kindess as a person will continue to make your consultancy work world class.

    Zhen Qin
    Former Head of Customer Experience, PURE Group

  • What I found most valuable was the focus on developing a customer-centric mindset with insightful sharing & practices from Gogo. Recommend this workshop to anyone looking to elevate their clienteling skills and drive greater loyalty among their customer base. 🙂

    Manman
    Head of Talent Development, K11 Concepts Limited

  • Gogo’s passion and knowledge for luxury clienteling was palpable throughout the projects we worked on together at ZEGNA. Her genuine approach to relationship building is what every luxury brand should aspire to.

    Federico Perrone
    Client Engagement Manager, Asia Pacific, Zegna

  • Working with Gogo Cheng is like taking a masterclass in luxury retail clientelling, consumer value and retention management, and retail sales with Gogo's signature smile, style and big dose of positivity. Gogo has a can-do spirit and embraces problem-solving. Gogo also thrives at connecting with retail store leadership and getting to the root of pain-points and offering solutions. I would highly recommend Gogo if you want an objective evaluation of the commercial and learning / development opportunities suitable for your luxury retail business.

    Vanessa Herrera
    Client Engagement Director Asia Pacific, Zegna

  • Gogo embraces everything that speaks to Clienteling and luxury, and it speaks volumes about her expertise, integrity and values. Onwards and upwards and looking forward to continuing our partnership.

    Cathy McCabe
    Chief Executive Officer & Co-Founder, Proximity

Introducing the GC Community

Powered by The Art and Science of Clienteling

Your exclusive space to access cutting edge luxury customer loyalty strategies, podcasts, communication toolkits, downloads and more.

Member’s Benefits

Take a Peek at our Industry Insights

Featured
Decoding the Psychology of Luxury Customers' Event Attendance
Decoding the Psychology of Luxury Customers' Event Attendance
Ten Tips for Perfecting Your Presentation Skills
Ten Tips for Perfecting Your Presentation Skills
The Future of Luxury - From Transactional to Experiential, Chapter One: Celebrating Four Seasons Hotel Macau
The Future of Luxury - From Transactional to Experiential, Chapter One: Celebrating Four Seasons Hotel Macau
The Power Duo for Luxury Growth: Technology and Personalisation
The Power Duo for Luxury Growth: Technology and Personalisation
Decoding Luxury Business’s Customer Growth Priorities (Part II)
Decoding Luxury Business’s Customer Growth Priorities (Part II)
Decoding Luxury Business’s Customer Growth Priorities (Part I)
Decoding Luxury Business’s Customer Growth Priorities (Part I)
Who Should You Hire to Take Care of Your Very Important Clients (VICs)?
Who Should You Hire to Take Care of Your Very Important Clients (VICs)?
The Myth of Luxury Businesses' Training Priority (Part II)
The Myth of Luxury Businesses' Training Priority (Part II)
The Myth of Luxury Businesses' Training Priority (Part I)
The Myth of Luxury Businesses' Training Priority (Part I)
Ten Lessons from My Second Year as an Entrepreneur
Ten Lessons from My Second Year as an Entrepreneur
What Makes Clienteling Essential for Everyone?
What Makes Clienteling Essential for Everyone?
Unlocking Value: The Importance of VIP and VIC Differentiation
Unlocking Value: The Importance of VIP and VIC Differentiation
Are You Ready to Make the Leap🏄‍♀️?-Transitioning from Corporate Life to Entrepreneurship
Are You Ready to Make the Leap🏄‍♀️?-Transitioning from Corporate Life to Entrepreneurship
Capturing the October Golden Week Market: Strategies for Travelling Chinese Clients
Capturing the October Golden Week Market: Strategies for Travelling Chinese Clients
99% of Businesses are Replaceable from Customer’s Perspective - Here is How to Stand Out
99% of Businesses are Replaceable from Customer’s Perspective - Here is How to Stand Out
The Power of Sincere Interactions: Lessons from Four Season Macau
The Power of Sincere Interactions: Lessons from Four Season Macau